What credit cards do you accept?
We accept Mastercard and Visa via the eway gateway.
Can I pay by bank deposit?
We only accept Mastercard and Visa.
What are the shipping costs?
Not a thing, everything is freight free.
Do you deliver outside New Zealand?
Currently we only deliver within New Zealand
How long does it take to process my order?
All orders received by 2pm will be processed that day. All orders are shipped overnight delivery so you should be opening your parcel the following morning. The exception to this is if we are delivery to a rural address, you will need to allow 2-3 working days.
Can I ship my order to a Post Office Box.
We deliver to PO Box addresses as we ship via Courier Post.
How do I know when my order ships and how can I track it?
Once your order has been shipped, you will receive a confirmation email to confirm this, and let you track the progress of your order.
Can I cancel or change my order?
As soon as your order is received it enters the fullfillment process, and so we are unable to cancel your order.
Do you allow pick ups?
No we don't. We will only ship via Courier Post.
Do I need to sign for my parcel?
Yes all parcels need to be signed for. So if you aren't going to be home, the deliver to your work address, or a post office box.
What happens if I'm not home at time of delivery?
Courier Post will leave a card to call. You will be able to arrange an alternative delivery address or alternative time. Or pick up from your local depot.